Shipping and handling

Refund Request

Refund Terms and Conditions:

The application must be submitted within 14 days of the purchase date.
The product must be in its original condition and unused.
An administrative fee of 5% may be deducted from the refund amount.
If you paid by credit card, it may take 7-14 business days to process your refund.
The company reserves the right to reject the application if the conditions are not met.

Shipping Policy

Shipping and Delivery Information

Al Raya International strives to provide the best shipping and delivery services to our customers worldwide. We offer multiple shipping options to suit your needs, whether you're looking for fast or economical shipping.

1. Sea freight

Ocean freight is the ideal option for heavy and large shipments. It is economical and is particularly used for international shipments between countries.

Delivery Time: Shipments may take 15 to 30 days depending on the destination.

2. Air freight

Air freight is the fastest way to deliver orders. It's used for small and medium-sized shipments, or when urgent delivery is required.
Delivery time: 10 to 14 days depending on location